TQM is Total Quality Management with Authentic Care
In some Spanish-speaking countries TQM stands for “Te Quiero Mucho”,
which means “I Love You Very Much”. We love our clients very much!
TQM’S mission is to help individuals and families protect their financial independence, live their legacies, and transfer their wealth efficiently using a total quality wealth management approach that includes assessing, protecting, and growing all types and sources of wealth in a transparent, tax-efficient, and fee sensitive manner.
We do this because we believe that financial planning is equal to life planning, where money and financial wealth are tools that, when used and managed properly, serve to maximize the life experience and all it has to offer. Our mission is also driven by the belief that when people have a sense of security and serenity around their financial wealth, they can focus on the things that matter to them the most and in many cases, find an increased sense of purpose.
Total Care
People do not care how much you know until they know how much you care. Our years of experience and proven results are second only to the care and love for our clients and the work that we do for them. This belief is one of the fundamental pillars upon which we stand, holding up the arch under which our clients thrive.
Total Quality
Quality over quantity has been the adage echoing throughout history. Why? We believe it is because quality is attained through virtues of undeterred devotion and loyalty; a trait that has set us apart from the very beginning for the sole benefit of our clients.
Living Legacy
We all aspire to leave an impact on those around us, reverberating long after we are gone. We firmly stand on the belief that legacies are more about how you live than about what you leave behind. We help you reap the greatest returns on your most valuable asset your life. TQM’s customized life and legacy wealth plans and personalized high net worth Family Program help you yield such dividends.
Trust is the one investment that yields eternal dividends
OUR TEAM
Marcel V. Quiroga, RMA®
Founder and CEO
Marcel V. Quiroga founded TQM Wealth Partners in early 2016 with the purpose of providing objective advice through comprehensive financial and legacy planning to clients who value a more personable and human approach to independent advice. TQM was built for people who seek a boutique wealth management firm with large capabilities. In her role as CEO of the firm, Marcel provides strategic leadership for the team to provide their services with a total quality management approach. As a Retirement Management Advisor (RMA) and financial advisor, her primary focus is on advanced planning to help clients protect, grow and transfer their wealth in ways that help them meet their goals efficiently and that reflect their personal and family values.
There are many things Marcel likes about being on the TQM team. What she likes most, however, is spending time with clients, getting to know them and their families, and working to have a positive impact in their lives. After all, making a difference in the lives of others is what drives Marcel and the company.
Marcel holds a Bachelor of Science Degree in Business Administration from the Universidad Privada Boliviana, which was founded by Federation of Private Entrepreneurs of Bolivia (Federación de Empresarios Privados). Marcel is a Certified Retirement Management Advisor (RMA) with over 25 years of experience in the financial services industry. Throughout that time, Marcel has held positions in the financial planning and advisory industry as the Chief Relationship Officer at Capital Formation Group, as a Private Wealth Advisor at Merrill Lynch’s Private Banking and Investment Group, and as a Financial Advisor at Morgan Stanley’s Individual Investment Group. She has also held leadership positions in commercial banking and at a private financial fund in Bolivia.
Outside of work, Marcel loves to give back to the community. She is the founder of The Legacy Dialogues which she created with the purpose of helping unlock the great potential of people’s determination to turn good will into action. She is an active volunteer for the Alpha in Spanish program at her Church, on the Board of Overseers at Salem State University, and was a founding member and former Chair of the Latino Council for Boston Children’s Hospital. When Marcel is not in the office or volunteering, she enjoys spending time with family, reading, meditating, and doing yoga.
Robert Deiana, MBA
Senior Vice President and Wealth Manager
Rob joined TQM Wealth Partners in 2017 as Senior Vice President, Wealth Manager. In this role, he works with individuals, families, and businesses helping them with their financial planning and wealth management needs, with a focus on comprehensive planning, an approach that considers all facets of a client’s financial life. The purpose is to identify how well funded a client’s financial needs and aspirational goals are, what risks their wealth is exposed to, and what measures can be taken to address risks and minimize taxes. Using the client’s plan, Rob matches the investments for the portfolio to contribute to the success of the client’s financial life.
There are many things Rob likes about being on the TQM team. What he likes most, however, is helping people and families to succeed in what is most important to them in their lives. Rob also truly believes in the comprehensive planning process that is a fundamental aspect of the TQM standard, allowing clients to have a deeper understanding of the opportunities and risks they have and how to address them under a fiduciary or best-interest model.
Rob holds a Master of Business Administration from Babson College and a Bachelor of Science Degree in Criminal Justice from Northeastern University. Rob is a wealth planner and manager with over 25 years of experience in the financial services industry where he has been exposed to every facet of the industry. This includes financial planning, operations, trading, extensive management experience, both U.S. and offshore sales and investments. Prior to joining the TQM team, Rob was a financial adviser with Edward Jones. He also spent 14 years working for MFS Investment Management.
Outside of work, Rob loves spending time with his family. Rob especially loves taking part in outdoor activities, such as boating and recreational sports with his daughters and wife. When Rob is not in the office or spending time with his family, he loves to do things within the community. He has been a Rotarian since 2013 and was President of the Rotary Club of Marblehead Harbor from 2017 to 2018. He also served as a chairperson for the Marblehead scholarship committee from 2014 to 2017.
Jordi A. Bakovic, MBA
Operations Manager
Jordi joined TQM Wealth Partners in 2017 as our Operations Manager. He supports our partnerships with clients in a variety of ways, including helping meet client services needs and building financial plans. In addition to handling day to day business operations, Jordi also provides operational strategic insights for our compliance and technology solutions, and he handles our partnerships with vendors and service providers. All partnerships are inter-related with the goal of creating efficiencies at TQM, where the focus is on quality for the benefit of our clients.
There are many things Jordi likes about being on the TQM team. What he likes most, however, is the opportunity to learn and grow as it relates to the industry. In that regard, the processes that Jordi implements through our partnerships with our service providers strengthens our fiduciary role as an RIA, as well as our cybersecurity, and management of client assets. The integrations in the office through Jordi’s work behind the scenes supports clients and the TQM financial advisers to develop a financial independence plan that is unique to each individual or household as they address their needs and attain their goals.
Jordi holds a Master of Business Administration from Salem State University and a Bachelor of Science Degree in Animal Science from the University of Massachusetts Amherst. Prior to joining the TQM team, Jordi worked in the Human Resources Department at Boston Children’s Hospital. As a result, he gained an understanding of the operations and the partnerships that are created between the patients, employees, vendors, and leadership. Currently, Jordi is studying for the Certified Financial Planner designation, a formal recognition of knowledge and experience in the areas of financial planning, taxes, insurance, estate planning, and retirement. He acknowledges that wealth comes from many sources and requires a focus in different areas of planning.
Outside of work, Jordi loves spending time with his family. In fact, most of his interests revolve around hobbies that include them. Jordi especially loves taking part in outdoor activities, tasting local foods, and traveling, particularly to his native Bolivia.
Miguel A. Rios, MIB
Business Development Manager TQM Wealth Partners, LLC
Miguel joined TQM in 2020 as a Business Development Manager. In this role, he develops and implements strategies to introduce the firm to individuals and families that are seeking independent and objective advice from a boutique firm with large capabilities. Miguel builds and manages relationships with clients to ensure that they have access to the TQM team for obtaining a comprehensive plan for financial independence, building their legacies, and transferring wealth. Working with the CEO of TQM, Marcel V. Quiroga, Miguel uses his 16 plus years in the financial services industry to analyze clients’ financial data and identify solutions and opportunities under a fiduciary model. His focus is to ensure clients receive the guidance and services that are in their best interest. In doing so, Miguel cultivates strong client relationships.
There are many things Miguel likes about being on the TQM team. What he enjoys most, however, is building relationships with clients so they can count on a customized and dynamic comprehensive plan built to protect and grow their wealth within the framework of their personal objectives and dreams. Miguel believes that earning a client’s trust is one of the most valuable “assets” in the financial planning industry. That is why he is dedicated to collaborating with clients and the TQM team to provide high-quality work.
Miguel holds a Master of International Business from Florida International University, Chapman Graduate Business School and a Bachelor of Science Degree in Business Administration and Finance specialization from Universidad Mayor de San Simon. He comes to TQM with over 16 years of experience in the Financial Industry in the LATAM market. Having worked in executive positions in the areas of compliance and risk management, Miguel excels in financial risk analyses for clients. He is also highly trained and experienced in Anti-Money Laundering procedures, which is part of the financial industry’s “Know Your Client” policy.
Outside of work, Miguel loves spending time with his family. He especially loves going to parks and watching movies with his daughters and wife. When Miguel is not in the office or spending time with his family, he loves to do things within the community. Miguel spends much of his free time volunteering at Maggie’s Magic Garden — a community garden located in Manhattan.
We get to the heart of the matter because hearts matter
OUR SERVICES
- Wealth PlanningFinancial planning is integral to life planning. Where financial tools are honed and managed, life is capitalized, and aspirations, maximized. Our mission is driven by the belief that when security and serenity surround ones financial life, peace of mind and an increased sense of purpose follow.
- Investment ManagementCapital is a measurement tool encompassing all forms of leverage, including life itself. With our team of financial experts and strategists, we create asset dedicated portfolio tailored to each client’s wealth plan.
- Business PlanningOur services have allowed our entrepreneur and c-suite executive clients to focus and build their business while we focus on the other side of the coin. Our roles range from protecting their business assets to creating exit strategies. From informal and formal business valuations to reviewing key employee insurance and buy-sell agreements, we are able to cater all of the solutions successful business owners need to protect and maximize the value of their hard work.
- Financial CounselingAs a Financial Advisor dedicated to providing unique solutions for our clients’ futures, we take pride in covering the entire Financial Planning Process. High net worth individuals, for the most part, are spread thin over a vast array of obligations and responsibilities. From family responsibilities to raising capital for their next venture, their attention is pulled in many directions. We work one on one with clients to better address, manage, and organize their personal and, or family dynamic concerning spending, and budgets.
- Family Wealth ProgramTQM’s Family Wealth Program uses a total wealth approach so that families can find a deeper satisfaction and be more deliberate in preserving and passing on family values, stories, and traditions, while creating traditions of their own and writing the next chapters of the family’s biography.
- Wealth and Special Needs PlanningFamily’s often have special needs related to physical and mental health issues. In addition, the pressure and complexities that often come with financial accomplishments can have both positive and negative effects. Whether your needs are related to taking care of a loved one or taking care of your health and wellbeing, special needs planning provides thoughtful protection and resources designed to address the specific needs.
We are all ears
BLOG
A Good Kind of Selfish in 2017
Have you caught your breath after what often is the whirlwind of the Holiday Season? Are you beginning the year exhausted from entertaining, going to holiday parties, and shopping? Or are you re-energized from spending time with family and friends, observing your religious and/or family traditions, and focusing on less stressful things than work, the markets, and the political environment? I’m somewhere in the middle. I’ll call it “exhaustergized” and define it as a state where one’s investment of time and energy produces a return of internal satisfaction and renewed enthusiasm. Doesn’t that sound like a good kind of selfish? A GREAT GIFT In Anthony De Mello’s book, Awareness (one of my all-time favorites), he says “It is impossible to help someone without helping yourself, or to harm another without harming yourself.” It was with this in mind that I thought about a group of young adults that I met a few years ago at Year Up, a Boston organization that “empowers low-income young adults to go from poverty to professional careers in a single year." The students I met back then gave me a great gift. Year Up had asked me to speak to these students about my personal and professional story hoping it would resonate with them because I am of Hispanic descent and I work in finance, one of Year Up’s industries of focus. I thought that accepting the invitation was a nice opportunity to “give back.” I am not unique in that it took some courage to be vulnerable and share my story with them, or in feeling that an experience like this one was totally worth it. Like most of you at one time or another, I felt the satisfaction that comes from doing something that can make a difference in someone else’s life. But wait, there’s more… when the young adults at Year Up honored me with their attention and their interest in what I had to say, they made a huge deposit in my spiritual bank account. I can’t thank them enough. After all, those kinds of deposits often pay the highest dividends. DIFFERENT KINDS OF WEALTH Think about how much wealth you’d like to create in 2017. I don’t mean only financial wealth. Total wealth encompasses human, social, and spiritual wealth, in addition to financial wealth. By being thankful for “helping yourself as a result of helping others” I believe you will enjoy creating more wealth of all kinds. Here is why: - Spiritual Wealth because giving and gratitude fill the spirit, which I describe as the fire that burns inside of us to give us life and joy in abundance. Nancy Clasby Torgove, author of The Reluctant Mystic: Autobiography of a Spiritual Awakening describes the benefits of spiritual wealth in terms of a prosperity “that brings with it serenity, peace of mind, clear thinking, and a profound connection to something greater than yourself. Kindness, tolerance, patience, and wisdom are the acquisitions of spiritual prosperity.” Nice to know that giving can help you gain that kind of wealth.
- Human Wealth because to be grateful you need to be mindful and aware, which increases mental sharpness and physical well-being. That is why I categorize physical and intellectual wealth under human wealth.
- Social Wealth because recognizing that there is reciprocity in the simple act of giving strengthens our relationships with people (family or other), communities (neighbors and neighborhoods), and organizations (both for-profit and non-profit).
- Financial Wealth because being thankful for the opportunities to use our knowledge and experience to serve others, to create jobs, and to find solutions for real problems inspires us to do it to the best of our ability, creating client loyalty and improving employee morale.
- Start with yourself: In the material sense it is obvious that you can’t give what you don’t have, yet that applies to every aspect of our lives. The better you feel, the more prepared you are physically/intellectually, and the more you fill your spiritual bank account, the more you will have to offer. “Charity begins at home” is something I learned from my parents, and I’m still working on fully putting it into practice myself.
- Give to those who are closest to you before giving to others: No one would feed a starving person if their child was also dying of hunger. It is an extreme example, but imagine trying to “save the world” when your inner world is falling apart. It’s just not going to happen. That does not mean everything has to be perfect either. It means that you have to think first about family and then about others. Within this framework, an opportunity is created to educate children on financial concepts around earning, saving, investing, and gifting.
- Providing is not the same as giving: It is always someone’s responsibility to provide for the home, but it is also important to give our time, attention, knowledge, guidance, and companionship to those we know and love before giving it to others. Being fed and clothed, even in the fanciest attire, and being well-educated and having the latest gadgets is not everything. In fact, studies have proven that too much “stuff” and not enough “people time” (be it with parents or spouses/partners) often leads to a sense of emptiness. To state the obvious (which is so often easily overlooked), good relationships of every kind require an investment of time, whether it is in helping or having fun with others.
- Giving and receiving can be the same: How did you feel the last time you gave someone you love a present that made them extremely happy? Probably as good as the person who received the gift. Both you and your loved one got something out of that exchange. Wouldn’t you say? This is applicable when giving to people we don’t know too, especially when we have a chance to see the impact of our gift. The concept of reciprocity is all about the giver and the beneficiary receiving something out of the exchange. Add Dearing’s concept of solidarity to the equation and you have a formula that, dare I say, can change the world.
- Don’t always expect immediate gratification: I remember feeling tired and stressed when I was working, studying, and raising my children. At these times it was not as easy to give them my full attention or time. Yet, as any mother would, I worked hard to overcome any difficulty I was having at the time to be there not only for them but with them too. Would I have done it differently? Only if it meant that I had a chance to spend even more quality time with them. (Both quality and quantity count when it comes to children!) Today, I’m an empty-nester and not a day goes by when I don’t miss my son and daughter. The dividends I get from my time invested with them when they were young is what makes all the difference: having happy, healthy, responsible children. (And now, a wonderful daughter-in-law too!)
Client Center
Welcome to The TQM Client Center. Here you will be able to access and track your planning progress. Please contact us if you have any questions or concerns regarding your access and/or log-in information.
CONTACT
Address
Main Office:
122 Washington Street, Suite R
Marblehead, MA 01945
Satellite office:
225 Franklin Street Floor 26
Boston, MA 02110
Phone
781-990-3599
Fax
617-249-0924